Quest Diagnostics®: nationwide lab services

Quest Diagnostics is a nationwide lab service provider that handles lab work sent in by physicians and also offers its own lab Patient Service Center locations (also known as collection sites).   

Through our agreement, Sidecar Health members have access to discounted lab services that are lower than Quest Diagnostics’ cash or self-pay prices.

How to use Quest Diagnostics through your provider with your Sidecar Health benefits

When your provider orders lab services, you can either have your provider send the labs to Quest Diagnostics or you can ask your provider for the lab order and go directly to a Quest Patient Service Center (see next section for Quest Diagnostics direct steps):

1. Tell your provider to send your labs to Quest Diagnostics. Make sure your provider knows to mark you as a Sidecar Health member before sending samples to Quest Diagnostics. You can do this by sharing your 10-digit Sidecar Health Member ID (found on your Digital Member ID card in the Sidecar Health member portal).
2. Sidecar Health will be billed directly for the lab work, so there's no need for you to pay at the point of service. However, your provider may charge you for their blood draw services (this is typically covered in the cost of your office visit).
3. Sidecar Health will create an expense for your lab work in your account.
4. If you have a deductible, you will be notified of your balance once we have closed the claim.

How to use Quest Diagnostics directly with your Sidecar Health benefits

To take advantage of our relationship with Quest Diagnostics, follow these simple steps:

1. Ask your provider for a lab order form (or lab requisition form).
2. Call your desired Quest Diagnostics Patient Service Center to schedule an appointment.
   • When they ask about insurance, let them know you have coverage through Sidecar Health. If the representative is unfamiliar with our process, share your Sidecar Health Member ID (found on your Digital Member ID card in the Sidecar Health member portal).
3. Let Quest Diagnostics know they should bill Sidecar Health directly. 

What services are available through Quest Diagnostics?

As the second largest lab service provider in North America, Quest Diagnostics offers fully comprehensive lab services. Through our agreement with Quest Diagnostics, Sidecar Health has posted prices of over 1,600 lab services at nearly 2,250+ Patient Service Centers nationwide.

Why use Quest Diagnostics with your Sidecar Health plan?

• Transparent and affordable pricing – prices will always be at or below the Benefit Amount. You can estimate Quest Diagnostic prices easily through the Sidecar Health member portal.
• The breadth of locations – nearly 2,250+ Quest Diagnostics Patient Service Centers across the nation are available for your lab services. 
• Convenience – most providers can send labs to Quest Diagnostics. *Tip - Make sure your provider knows to mark you as a Sidecar Health member before sending samples to Quest Diagnostics. 
• Easy claims and billing – Quest Diagnostics will bill Sidecar Health directly, and we will upload your claim and handle paying Quest Diagnostics directly. If you have a deductible, you will be notified of your balance once we have closed the claim. 

FAQs

Can I schedule a visit on my own using the Quest Diagnostics website?

Yes. However, make sure that Quest Diagnostics knows you have coverage through Sidecar Health.

How much does Quest Diagnostics charge for lab services?

For all services provided by Quest Diagnostics, the pricing will be at or below the Benefit Amount. Through our agreement, Sidecar Health has posted pricing for over 1,600 lab services offered by Quest Diagnostics on the Sidecar Health member portal.

Why did Quest Diagnostics send me a bill?

If Quest Diagnostics sends you a bill, contact their customer service team at  866-MYQUEST (866-697-8378) and tell them to bill Sidecar Health directly. Let Quest Diagnostics know your Sidecar Health Member ID number from your Digital Member ID Card in the member portal. 

If you have any other issues accessing Quest Diagnostics, contact your Sidecar Health Member Care team at [phone].

Sidecar Health does not utilize a network of providers. External websites and information on healthcare providers, including cost and quality information, is provided for convenience and informational purposes and is not an endorsement or guarantee of pricing, quality, or availability of the provider. Contact the provider for pricing and availability. Sidecar Health bears no responsibility for the accuracy, legality or content of any external websites or for subsequent links from an external site.

The Benefit Amount is not a guarantee of coverage. Limitations and exclusions may apply. See your Policy or Certificate of Coverage for details.