Accessing your health plan
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How do I know how much my plan will pay for the covered services I receive?
You can find the Benefit Amount for your covered service using the Sidecar Health member portal, available at member.sidecarhealth.com. We also share information on doctor and health care provider prices that other Sidecar Health member...
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What if my medical bill is higher than what my plan pays?
Your plan always pays the covered service’s Benefit Amount even if the provider’s price for your treatment is higher. If you have unused credit on your Sidecar Health account, you can apply it toward your outstanding expenses. Otherwise,...
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What if my medical bill is lower than what my plan pays?
Congrats! You made a great decision. Your plan pays the applicable Benefit Amount per service regardless of the provider’s price for your treatment. When the cost of care is lower than the Benefit Amount, you get to keep the difference b...
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What if my medical bill is higher than expected?
You should expect to pay anything above the Benefit Amount when getting care. Some providers will charge less than the Benefit Amount, and others will charge more (known as balance billing). Prices can vary and we always recommend shoppi...
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Getting an itemized medical invoice (superbill) from your provider
What is an itemized medical invoice? An itemized medical invoice, also called a "superbill" or "medical bill," is a detailed breakdown of the services and charges associated with your medical visit or procedure. It acts as the key for S...
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Should I submit itemized medical invoices, or “superbills,” even when I have an outstanding deductible amount?
Yes, you will need to submit your medical invoices with the required information to ensure the Benefit Amount for those services will apply towards your deductible. Once you meet your deductible, your plan will start paying the Benefit A...
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Can I mail-order prescriptions from international pharmacies?
No. While Sidecar Health encourages shopping around for the best price, importing prescriptions from other countries is currently illegal except in rare situations according to U.S law. Mail-order prescriptions for use in the United Stat...
