Accessing your health plan
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Quick Start Guide for using your coverage
Download the Quick Start Guide. It will help you overcome the common differences between your Sidecar Health plan and your prior plan. These pro tips showcase how to use the Sidecar Health VISA benefit card, explain us to your providers,...
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How do I use Sidecar Health at the doctor’s office, urgent care, or surgery center?
Call your doctor, the urgent care, or the surgery center ahead of your visit, tell them you are paying for the visit as a self-pay patient, and verify the procedure code(s) and cost for your medical service(s). If you don’t have a s...
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How do mail-order pharmacies work with my Sidecar Health plan?
Did you know that your prescriptions can come to your doorstep when you use a mail-order pharmacy? Just like other forms of care, prescription drug pricing varies between pharmacies. And when you shop around, you can save. Sidecar Health...
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What are account credits and how can I check my balances?
Account credits are funds you earn when you shop for care and can be earned when a provider charges less than your plan’s benefit amount. This “savings” amount is earned as account credit. When you shop smart for care through the plan ye...
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What is Reimbursement Credit?
Reimbursement credit is received for covered services that you paid for directly. How does it work? Earning it: Scenario: Your doctor charges more than your plan’s Benefit Amount for a service. Your Benefit Amount for your care is $90 ...
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What is Earned Benefit Credit?
With Sidecar Health, you have the unique opportunity to earn cash back when shopping for care. Earned Benefit credit is received by choosing care that costs less than your Benefit Amount. You can use this money throughout the year to pay...
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How do I get a pre-bill from MyChart?
What is MyChart? MyChart is a popular patient portal used by many providers – especially hospitals – that connects patients to their EMR (electronic medical records). MyChart is generally used for scheduling, price estimates, billing, re...
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How do I get an itemized medical invoice from MyChart?
What is MyChart? MyChart is a popular patient portal used by many providers – especially hospitals – that connects patients to their EMR (electronic medical records). MyChart is generally used for scheduling, price estimates, billing, re...
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What is a pre-bill?
Sidecar Health designed the pre-bill process to help you smoothly access your benefits for non-routine, costly, or complex care scenarios (pre-planned procedures or care expected to cost over your swipe limit). Note: If you are looking t...
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How to explain your Sidecar Health coverage to a provider (for non-emergency care scenarios)
Providers who welcome Sidecar Health members enjoy the advantages of getting paid on the spot for care. If your provider hasn’t worked with Sidecar Health before, you can use this script to speak with your doctor or their staff about you...
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How do I use Sidecar Health at the pharmacy?
Just like other forms of care, prescription drug pricing varies between pharmacies. When you shop around and use discount codes, you can save on your prescriptions. How to use your Sidecar Health pharmacy benefits: Before you go to the ...
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How does the Sidecar Health Employer Plan work in emergencies?
In case of emergency, we’ve got you covered. If possible, we recommend the following steps when you need emergency care: First thing’s first: Find the closest medical care you need and get treated. You can use any emergency facility. ...
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How do I know how much my plan will pay for the covered services I receive?
You can find the Benefit Amount for your covered service using the Sidecar Health member portal, available at member.sidecarhealth.com. We also share information on doctor and health care provider prices that other Sidecar Health member...
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What if my medical bill is higher than what my plan pays?
Your plan always pays the covered service’s Benefit Amount even if the provider’s price for your treatment is higher. If you have unused credit on your Sidecar Health account, you can apply it toward your outstanding expenses. Otherwise,...
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What if my medical bill is lower than what my plan pays?
Congrats! You made a great decision. Your plan pays the applicable Benefit Amount per service regardless of the provider’s price for your treatment. When the cost of care is lower than the Benefit Amount, you get to keep the difference b...
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What if my medical bill is higher than expected?
You should expect to pay anything above the Benefit Amount when getting care. Some providers will charge less than the Benefit Amount, and others will charge more (known as balance billing). Prices can vary and we always recommend shoppi...
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What does an itemized medical invoice need to include?
For us to process your expense, you need to send us an itemized medical invoice – otherwise known as a “superbill” or “medical bill.” For provider bills: The itemized medical invoice must include the following information: Patient's na...
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Should I submit itemized medical invoices, or “superbills,” even when I have an outstanding deductible amount?
Yes, you will need to submit your medical invoices with the required information to ensure the Benefit Amount for those services will apply towards your deductible. Once you meet your deductible, your plan will start paying the Benefit A...
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Can I mail-order prescriptions from international pharmacies?
No. While Sidecar Health encourages shopping around for the best price, importing prescriptions from other countries is currently illegal except in rare situations according to U.S law. Mail-order prescriptions for use in the United Stat...
