Accessing your health plan
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How do I get started on my Sidecar Health Employer plan?
Getting coverage through your employer and not sure where to start? Bookmark the member portal and access your account before you start using your benefits. If you need help registering your account, call Member Care at (855) 282-082...
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How do I use Sidecar Health at the doctor’s office, urgent care, or surgery center?
Call your doctor, the urgent care, or the surgery center ahead of your visit, tell them you are paying for the visit as a self-pay patient, and verify the procedure code(s) and cost for your medical service(s). If you don’t have a s...
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How to securely message through your member portal inbox
What is your member inbox? Your member inbox is a secure messaging system built right into your Sidecar Health member portal. It offers a streamlined and organized way to get the support you need from your dedicated Member Care team. How...
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How to get your itemized invoice from MyChart for University Hospitals
This guide explains how to download your itemized medical invoice from MyChart, the patient portal used by University Hospitals that allows patients to access their medical records, including billing information. Sidecar Health needs ite...
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How to get your itemized invoice from MyChart for Emory Healthcare
This guide explains how to download your itemized medical invoice from MyChart, the patient portal used by Emory Healthcare that allows patients to access their medical records, including billing information. Sidecar Health needs itemize...
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How to get your itemized invoice from MyChart for Wellstar Health System
This guide explains how to download your itemized medical invoice from MyChart, the patient portal used by the Wellstar Health System that allows patients to access their medical records, including billing information. Sidecar Health nee...
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How to get your itemized invoice from MyChart for Kettering Health
This guide explains how to download your itemized medical invoice from MyChart, the patient portal used by Kettering Health that allows patients to access their medical records, including billing information. Sidecar Health needs itemize...
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How to save on care with MDSave (at Knox Community Hospital)
Looking to save on your upcoming medical service or procedure at Knox Community Hospital? This guide will show you how to use MDSave, a service that can help you get the best price on certain healthcare services, alongside your Sidecar H...
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Using your Sidecar Health plan at Knox Community Hospital (for Ohio Eastern Star Home employees)
FOR MEMBERS WITH EMPLOYER COVERAGE THROUGH OHIO EASTERN STAR HOME INC ONLY This guide explains how to use your Sidecar Health plan at Knox Community Hospital and explores cost-saving options, including MDSave. Keep in mind, depending on...
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What are no swipe providers and how do they work?
DO NOT PAY NO SWIPE () PROVIDERS DIRECTLY What are no swipe providers? No swipe providers have a direct payment agreement with Sidecar Health. This means they bill Sidecar Health directly for your care, instead of you swiping your Side...
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How to get your itemized invoice from MyClevelandClinic (Cleveland Clinic)
This guide explains how to download your itemized medical invoice from MyClevelandClinic, the patient portal used by The Cleveland Clinic that allows you to access medical records, including billing information. Sidecar Health needs item...
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How to get your child's itemized invoice from MyKidsChart (Dayton Children's Hospital)
This guide explains how to download your child's itemized medical invoice from MyKidsChart, the patient portal used by Dayton Children's Hospital that allows parents and legal guardians to access their child's medical records, including ...
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What do I need to submit to request Continuity of Care (CoC)?
Before submitting the required documentation for Continuity of Care (CoC) review, double-check you meet the initial qualification criteria. If you're unsure, you can always give Member Care a call at 855-282-0822. Here's a breakdown of w...
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Understanding Continuity of Care (CoC) at Sidecar Health
Starting a new health plan can be confusing, especially when you're in the middle of an ongoing medical treatment. Continuity of Care (CoC) is a program offered by Sidecar Health to qualifying members to help ease this transition and pro...
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How to use your pharmacy virtual assistant
Your pharmacy virtual assistant is an AI-powered tool that saves you time and money by comparing prices at local pharmacies for all your prescriptions at once. No more individual drug comparisons – just one-stop shopping for optimal savi...
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How does Sidecar Health handle Coordination of Benefits (COB)?
What is Coordination of Benefits (COB)? If you have both Sidecar Health and another health insurance plan, COB helps you get the most out of both. One plan will be designated as primary (pays first), and the other will be secondary. The ...
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Getting the right invoice for pharmacy expenses (claims)
Getting the correct invoice for your pharmacy expenses is simple. In most cases, you'll find it stapled to or tucked inside your prescription bag. The good news - this invoice automatically includes the information we need to process yo...
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How to upload itemized invoices to the member portal
To upload itemized invoices (both medical and pharmacy) to the member portal, watch this video or follow the steps listed below. Need help obtaining an invoice from your medical provider? Visit this article. How to upload your invoices...
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Understanding Explanation of Benefits (EOBs) with Sidecar Health
While Explanation of Benefits (EOBs) are available to all members, they are especially beneficial for those who have reimbursement accounts such as HRAs/FSAs/HSAs and those with other insurance plans that coordinate benefits. What is an ...
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What are pre-checked providers?
When searching for care in the member portal, you may notice providers with a pre-checked designation. These providers were selected due to popularity among Sidecar Health members for generally being at or below the Benefit Amount. You w...
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How do mail-order pharmacies work with my Sidecar Health plan?
Did you know that your prescriptions can come to your doorstep when you use a mail-order pharmacy? Just like other forms of care, prescription drug pricing varies between pharmacies. And when you shop around, you can save. Sidecar Health...
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What are account credits and how can I check my balances?
Account credits are funds you earn when you shop for care and can be earned when a provider charges less than your plan’s Benefit Amount. This “savings” amount is earned as account credit. When you shop smart for care through the plan ye...
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What is Reimbursement Credit?
Reimbursement credit is received for covered services that you paid for directly. How does it work? Earning it: Scenario: Your doctor charges more than your plan’s Benefit Amount for a service. Your Benefit Amount for your care is $90 ...
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What is Earned Benefit Credit?
With Sidecar Health, you have the unique opportunity to earn credit when shopping for care. Earned Benefit is received by choosing care that costs less than your Benefit Amount. You can redeem this Earned Benefit throughout the year to p...
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How do I get a pre-bill from MyChart?
What is MyChart? MyChart is a popular patient portal used by many providers – especially hospitals – that connects patients to their EMR (electronic medical records). MyChart is generally used for scheduling, price estimates, billing, re...
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How do I get an itemized medical invoice from MyChart?
Accessing MyChart Check if your provider uses MyChart, sign up or log in. Not all healthcare organizations use MyChart. If your healthcare provider isn't listed, they might offer a different patient portal and you can contact them direc...
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What is a pre-bill?
Sidecar Health designed the pre-bill process to help you smoothly access your benefits for non-routine, costly, or complex care scenarios (pre-planned procedures or care expected to cost over your swipe limit). Note: If you are looking t...
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Talking to your provider about Sidecar Health
Scheduling care, asking for pricing or unsure what to say when you speak to your provider for the first time about Sidecar Health? We've got you covered. Watch the video or use this script below for tips on speaking with your doctor or t...
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How do I use Sidecar Health at the pharmacy?
Just like other forms of care, prescription drug pricing varies between pharmacies. When you shop around and use discount codes, you can save on your prescriptions. How to use your Sidecar Health pharmacy benefits: Before you go to the ...
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How does the Sidecar Health Employer Plan work in emergencies?
In case of emergency, we’ve got you covered. Here’s what you need to know when it comes to emergency care: Go to the nearest emergency facility: You can use any emergency facility. Depending on your medical emergency, visiting urgent...
