Talking to your provider about Sidecar Health

Scheduling care, asking for pricing or unsure what to say when you speak to your provider for the first time about Sidecar Health? We've got you covered. Watch the video or use this script below for tips on speaking with your doctor or their staff. 

IMPORTANT: Do not use this script with providers designated as "no swipe" 

Ask these providers (e.g. ER, Quest Diagnostics, LabCorp & ProMedica) to bill Sidecar Health. Do not pay them directly. Learn more. 

Start with 

"Hi, I’m a patient of [Doctor X]. I’m looking to schedule care but before we do that, I have a new insurance plan through my employer, and it works differently than typical insurance.

I’ll pay you directly in full for the care I receive, similar to a self-pay patient. After my visit, I’ll need an itemized medical invoice from you. I submit that to my insurance company so they can apply my benefits. I work with them on the back end, so you don’t have to. Here are the questions I have before we schedule care:

1. Can you provide me with information on what my services will cost, including any incremental fees (such as facility fees, test, labs)?
2. Some providers offer a discount for patients like me who pay right away. Is that the case for you too? I’ve heard it called a “prompt pay” or “self-pay” discount.

3. Can you confirm that you’ll be able to provide me with an itemized medical invoice after I get care? That’s how I get my benefits from my insurance. "

Does your provider have questions?

We've got answers. Watch the video linked above, skip ahead to 1:50.  

When in doubt, our Member Care team is standing by to help. Give us a call at 855-282-0822.